News | Wednesday, 04 November 2009

BOV Expanding Range of ATMs

Over the coming weeks Bank of Valletta will be installing a series of new ATMs to expand its range of over 70 machines around Malta and Gozo. The new ATMs have been described to be amongst the most technologically-advanced models available on the market and will enhance the service offered to the Bank’s customers.
The ATMs are reported to use cutting-edge technology that enables customers and businesses to deposit cash and cheques in a much shorter time than is currently employed. The Bank has already tested this concept and has installed two of these ATMs at BOV’s Republic Street Branch in Valletta. The new ATMs will be installed in the BOV branches of Marsa, Gzira, Hamrun, Naxxar, Paola, Qormi, Rabat, San Gwann Zabbar and Gozo.
To enable customers to get accustomed to the new machines, the ATMs will initially be located inside the branch, where customers can seek assistance from staff members who would be more than willing to offer their support in introducing the innovative features that these ATMs have to offer. Once the necessary MEPA permits are obtained the ATMs will be installed on the Branch façade, to offer customers automated services 24 hours a day, 7 days a week.
The new ATMs are equipped with touch-screens for ease of use and accept cash and cheque deposits without the need for an envelope. Both cash and cheques are scanned by the machine and in most cases funds deposited are made available within a very short time, with the ATM providing instant proof of deposit.
Ray Azzopardi, Executive Head, IT Services, said that, ‘this series of next-generation ATMs is designed to improve the cash and cheque deposit system and will greatly reduce customer waiting time. Bank of Valletta has for many years been at the forefront of technological innovation, and the introduction of these new ATMs forms part of the Bank’s ongoing commitment to offer a more efficient and straightforward customer experience. It is expected that these new ATMs will change the way customers interact with the Bank and will continue to position the Bank as an institution that places the customer at the centre of all its operations.’


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04 November 2009


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